Privacy & Cookies Policies

We make it a high priority to ensure the security and confidentiality of the personal information you provide to us. Please read this policy to learn about our privacy practices. By visiting this website, you are accepting the practices described herein.

General

We have developed a privacy policy, which is in compliance with the provisions of the General Data Protection Regulation (EU) 2016/679, as well as in the applicable Greek Legislation, in order to keep you informed of what information capable of identifying you as a particular individual (hereinafter referred to as “personal information”) we may collect from you, what this information will be used for, with whom such information will be shared, and the security procedures we have implemented to protect your privacy. This includes information that can be linked to a specific individual, such as name, address, phone number or email address, transactions with us and credit card information.

Information collected by us is controlled by Smiling Tours IKE. Travel Agency (trading as smilingtours.gr, hereinafter referred to as ‘we’, and ‘us’) with its registered office at Handakos 26 Kounavoi, Heraklion, Crete, Greece.
By using our platform and services, you enter into a contractual agreement with Smiling Tours IKE. Because you provide us with the necessary personal data (in order for us to be able to fulfill our contractual obligation to you) Smiling Tours IKE. processes Personal Data both as a Controller and as a Processor, as defined in the Directive and the GDPR.

Personal Information we collect and how we collect it

Although in certain instances we will require you to provide us with your personal information, for example, to enable you to set up an account with us or purchase products or services (and we will make it clear to you at the time what we need from you) you can visit many pages on our website without the need to supply any personal information.
We may collect personal information about you in the following circumstances:

• When you register an account with us: You provide us with your username, password and email address when you register an account on our website. Other details which you choose to provide in relation to your account, for example name, contact telephone numbers, marital status and other personal descriptions will also be retained by us and managed in accordance with this Privacy Policy.
• When you purchase products and/or services: You provide us with your name, birth date, credit card details, including card number, card type, cardholder name, expiry date, billing address and delivery details when you place an order through our website or other channel.
• When you register to receive our newsletters or other marketing material or update your preferences in our preferences center: You provide us with your email address, name and other relevant information to enable us to tailor our direct non-transactional communications with you.
• When you participate in competitions, questionnaires and surveys: When you complete questionnaires, surveys or competition entry forms you provide us with your personal information including your name, street address, email address and other information we might request.
• When you contact us or our customer service personnel: When you contact us by email, phone or post, for example dealing with our customer service personnel, you provide us with your personal information such as name, email address etc. In addition, we may record your calls to our customer service centers.
• Via implicit data capture measures when you visit the website: In addition to the information which you may volunteer to us, certain information is automatically collected when you visit our website via tracking technologies employed by us from time to time such as cookies. These cookies collect information including technical information from your computer whenever you visit the website such as your Internet protocol (IP) address, your operating system and platform, browser type and version and referrer website as well as providing us with information about your shopping preferences, viewed/searched-for products and on site activity. If you are a wireless user and gain Internet access via a mobile phone you or other devices should contact your wireless provider to find out if they collect personal information about you.
• When you provide certain content to our website, for example customer reviews.
• From third party sources, for example credit checking agencies: We may receive information about you from other sources, for example from credit reference agencies to guard against fraud or we may receive your address and delivery information from third parties engaged for security or fraud-protection purposes.

Cookies policy

In compliance with EU Directive 2009/136/CE, we would like to inform you that our website accepts the use of “cookies”, to determine how users reach our website and to track general usage patterns once a user is on our website. Cookies are messages that web servers pass to your web browser when you visit internet sites. Your browser stores each message in a small file, which will give us information about your last visit to our website. This information is collected and analyzed in the aggregate in order to improve the function, content, overall appearance, and capability of our website.

Most internet browsers accept the use of cookies automatically, but you can always choose not to accept a cookie by changing your computer settings to refuse cookies or to prompt you to accept each cookie, but doing so will limit the range of features available to you on the website.

Specifically, we use the following cookies:

1. Analytics cookies – We’re constantly improving our website to simplify the search and booking process. The most helpful information we get for this is from analytics cookies that anonymously define how users interact with and navigate our pages.
2. Social media cookies – We may embed content from social media sites to share social widgets or personalize your experience based on the information you’ve previously shared with your social accounts.
3. Affiliated cookies – We want to reward our affiliates for the business they bring us, but we can only do it with your help! This cookie only allows us to track if you were brought to our website by one of our affiliates.
4. Advertising cookies – Let us help you see the deals you really care about. By accepting this cookie, which tracks your browsing habits on our site, you’ll receive relevant advertising content for products and services that you’re actually interested in.
5. Technical & Functional Cookies – We use these cookies to ensure the most secure and effective website possible. These cookies are necessary to provide the services you are requesting.
6. Functionality cookies – These are strictly necessary to provide the services requested by users on this website.

Google Analytics

Our website uses Google Analytics, a web analytics service provided by Google Inc. (“Google”). Google Analytics uses “cookies”, text files that are stored on your computer and facilitate an analysis of your use of the website. The information generated by the cookies regarding your use of this website (including your IP address) is transmitted to a Google server in the USA and stored there. Google will use this information to evaluate your use of the website, to compile reports regarding website activities for the website operators and provide other services related to website use and internet use. Google may also transfer this information to third parties, provided that this is legally prescribed or if third parties process this data on behalf of Google. Google will not associate your IP address with any other data held by Google.

You may deactivate Google Analytics by selecting the appropriate settings on your browser, but we point out that in such case you may not be able to use all features of this website.

By using this site, you agree to the processing of your data collected by Google in the way described above and for the aforementioned purpose. If you do not want Google to receive information from your browser when you open the pages, you will find the link to opt-out solution for Google Analytics here.

Social plugins

Facebook

Our website uses social plugins (“plugins”) from the social networking site facebook.com, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA (“Facebook”). The plugins can be identified by one of Facebook’s logos (a white “f” on a blue tile or a “thumbs-up” icon), or the phrase “Facebook social plug-in”. 

In case you access a webpage of our website using such a plugin, your browser will contact the Facebook server and load the visual presentation of the plugin as well as present it to you. During this exercise, the Facebook server receives information concerning your visit of the website of our internet presence as well as further data like your IP address.

When the plugin is loaded, Facebook transmits the content of the then visible plugin directly to your browser and integrates it into the page on our website. We therefore have no influence on the amount of data that Facebook is able to collect using these plugins. Information concerning the subject matter is made available by Facebook‘s data protection policy. If you are logged in to Facebook at the time, it can associate your visit to the page to your Facebook account. If you interact with the plugins, for example by clicking the ‘Like’ button or by posting a comment, the information you give is then sent directly to Facebook and saved there. If you do not have a Facebook account, it is still possible for Facebook to identify and store your IP address after you have clicked the Facebook note.

To find out more about the reasons why and the extent to which Facebook collects data, how the data is further processed and used, your rights in the matter, and settings options you can choose that protect your privacy, please see Facebook´s data use policy.

If you have a Facebook account and do not want Facebook to collect data about you from our website and connect it to your member data saved on Facebook, you must log out of Facebook before visiting our website.

It is also possible to block Facebook social plugins by using add-ons for your browser.

1. How we use the information we collect and with whom it is shared
2. How do we use your information?

In particular, we will use your information for the following general purposes as long as you have given us your consent:

• For registering your account with smilingtours.gr: We will use the information that you provide to us when you register as a member on our website to set up and maintain your account.
• For fulfilling orders: When you place an order for products or services via our website or other distribution channels, we will use your information to process the requested transaction, fulfill your order and provide you with the products and services you expect.
• For responding to your queries: In order to address your query, you may be contacted by email, over the telephone, or other communication method by a member of one of our customer service teams. We may also use your contact details to send you follow-up information about a booking (for example, regarding changes to booked travel or unavoidable travel disruptions affecting your journey in order to help you make alternative travel arrangements). We may contact you via email, phone or other communication channel to respond to suggestions you may send to us (for example about our website, products and services) and to assess and announce the results of surveys, competitions, and other contests you may have participated in. For quality assurance and training reasons we record most of our telephone calls with our customers. Some information including customer emails received by us may be used by us for testimonials though your personal information, such as an email address or contact details, will never be displayed publicly by us.
• For improving your onsite experience and providing you with information about products and services, special offers and promotions: We use the information gathered from your permanent cookie file (see above our Cookies Policy) in conjunction with other personal information provided by you, so that we can create a more effective website by assessing content and traffic flows on the site. We use this information to provide you with a more personalized experience on the website, help you to navigate the site effortlessly and to display particular products and services that we believe may be of interest to you. When you register your account or place an order via our website or other distribution channel, we may use your personal information to contact you with details of special offers, promotions and other information and to send you our newsletters where we think these will be of interest and you consented to receiving promotional communications. You can change your preferences and unsubscribe for such communications at any time by visiting our preference center if it is available in your region, contacting us via the contact information at the end of this privacy policy or by using the unsubscribe link at the bottom of emails you receive from us.
• For internal operations and analysis: We may also use your personal information for internal administration, analysis and quality assurance purposes, including fraud prevention. We use your personal information to help us guard against fraud. In addition to processing, confirming, and fulfilling the travel or other services you request, we may use certain data for administrative and analytical purposes such as information systems management, accounting, billing, and audits. We may also use personal information to provide you other services, such as sending you an email notification regarding the status of your travel plans or informing you about special promotions, surveys, contests, sweepstakes, flight specials, trip information, or other travel opportunities from us or our marketing partners.

Who do we share your information with and why?

When you use our website and provide information about yourself, we use this information to complete your order (i.e., to complete tour and other reservations), fulfill any customer service requests, and provide promotional or trip related information via email. We do not share this information with outside parties except to the extent necessary to complete your order and fulfill your travel arrangements. Such other parties may include, but are not limited to, appropriate airlines and other travel suppliers, credit card merchant services, airline reservation systems, and other global distribution systems.

These service providers will disclose information about your traveler profile to the airline, cruise and other travel suppliers whose products you have purchased. Although we attempt to select travel suppliers that are reputable companies, and we endeavor to place contractual restrictions on our third party partners who receive your personal information, to ensure that they use this in accordance with this Privacy Policy and applicable data protection laws, we cannot guarantee that these travel suppliers are not using or disclosing your information without your permission. Therefore, we encourage you to review the information privacy practices of any travel suppliers whose products you purchase on our website. In addition, these travel suppliers may also contact you as necessary to obtain additional information about your confirmed reservation.

Although no personal information is collected, we monitor users’ navigation of our website in order to better understand and serve our customers. We may provide anonymous statistical information based on this data to carefully selected third party partners and providers as necessary for business administration, customer delivery, marketing and operational, analytical, quality assurance and, though only in relation to anonymized data, marketing assistance (for example, to explore consumer trends) or other purposes as set out below. Except with your expressly given consent, we will only share your personal information as described in this Privacy Policy. To the extent that any third party has access to your personal information to provide functions on our behalf, their use of this information will be limited solely to providing those functions and for no other purpose.

We may disclose your personal information to third parties, such as official bodies and our professional advisers, as far as we believe it is necessary (i) to comply with relevant laws, orders or regulations; (ii) to enforce our customer terms and conditions of use or other contractual agreements; and (iii) to protect the property and other rights of Smiling Tours IKE., its group companies, customers and others (for example, in any way relating to protection against fraudulent activities in respect smilingtours.gr).

When you make a booking or purchase products or services offered on our website, due to our security-protection and fraud-detection processes, we may pass certain personal information which you provide to us (for example, your name, credit card, billing address details) to third party credit reference agencies, payment processors, or other third parties for the specific purpose of verifying that information. If your personal information cannot be satisfactorily verified (for example, your stated billing address does not match your credit card details), we will contact you to notify you that your purchase request has not been confirmed and to request corrected details, if they can be provided, before we can process your order.

Security of Your Personal Information

We recognize the importance of security for all personal information associated with our customers and use reasonable measures consistent with industry practices to protect personal information under our control. However, no data transmission over the internet can be guaranteed to be 100% secure. As a result, while we will use reasonable efforts to protect your personal information, we cannot ensure or warrant the security of any information you transmit to us. In order to protect the information stored in our systems, we have implemented security measures, including data encryption technology, and firewalls.

How we protect your information

We want you to feel confident about using this website to make travel arrangements, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. For example, only authorized employees are permitted to access personal information, and they may only do so for permitted business functions. In addition, we use encryption when transmitting your sensitive personal information between your system and ours, and we employ firewalls and intrusion detection systems to help prevent unauthorized persons from gaining access to your information.

Storage and processing: Your information collected through our website may be stored and processed in the United States, Europe, or any other country in which Smiling Tours IKE. or its subsidiaries, affiliates or service providers maintain facilities. Smiling Tours IKE. may transfer information that we collect about you, including personal information, to affiliated entities, or to other third parties across borders and from your country or jurisdiction to other countries or jurisdictions around the world, the legislation of which is in total compliance with the (EU) 2016/679 General Data Protection Regulation.

Access, correction and deletion of your data

We respect your privacy rights and provide you with reasonable access to the Personal Data that you may have provided through your use of our services. If you wish to access or amend any other Personal Data we hold about you, or to request that we delete any information about you that we have obtained from an integrated Service, you may contact us as set forth in the “How to Contact Us” section. At your request, we will have any reference to you deleted or blocked in our database within a period of 30 days from your request.

You may update, correct, or delete your account information and preferences at any time by accessing your account settings page on the service. Please note that while any changes you make will be reflected in active user databases instantly or within a reasonable period of time, we may retain all information you submit for backups, archiving, prevention of fraud and abuse, analytics, satisfaction or legal obligations, or where we otherwise reasonably believe that we have a legitimate reason to do so.

You may decline to share certain Personal Data with us, in which case we may not be able to provide to you some of the features and functionality of our services.

Please keep in mind that at any time, you may object to the processing of your Personal Data, on legitimate grounds, except if otherwise permitted by applicable law.

Data retention

We only retain the Personal Data collected from a user for as long as the user’s account is active or otherwise for a limited period of time as long as we need it to fulfill the purposes for which we have initially collected it, unless otherwise required by law. We will retain and use information as necessary to comply with our legal obligations, resolve disputes and enforce our agreements as follows: Billing information is retained for a period of 15 years in accordance with the applicable Greek accounting and taxation laws.

Third-Party Links

Our website may contain links to websites operated and maintained by third parties over whom we have no control. The information practices of those websites are not covered by this privacy policy. Any information you provide to third-party websites or that we provide in relation to travel reservations you made will be governed under the terms of each such website’s privacy policy. Please note that when you click on one of these links, you are entering another website, and we have no responsibility or liability whatsoever for the content, actions, or policies of such third-party websites. We encourage you to read the privacy policies of all third-party websites that link to the website, because such privacy policies may be materially different from this privacy policy.

Anti-spam

We prohibit the use of our website and/or services in any manner associated with the transmission, distribution or delivery of any unsolicited bulk or unsolicited commercial email (“spam”). You may not use any of our services to send spam. You also may not deliver spam or cause spam to be delivered to any of our customers.

In compliance with the applicable law, e-mail sent, or caused to be sent, to or through our website or service may not:

• use or contain invalid or forged headers;
• use or contain invalid or non-existent domain names;
• employ any technique to otherwise misrepresent, hide or obscure any information in identifying the point of origin or the transmission path;
• use other means of deceptive addressing;
• use a third party’s internet domain name, or be relayed from or through a third party’s equipment, without permission of the third party;
• contain false or misleading information in the subject line or otherwise contain false or misleading content;
• fail to comply with additional technical standards described below;
• otherwise violate our Privacy Policy.

We do not authorize the harvesting, mining or collection of email addresses or other information from or through the website or its services. We do not permit or authorize others to use our services to collect, compile, or obtain any information about our customers or subscribers, including but not limited to subscriber email addresses.

We do not permit or authorize any attempt to use its services in a manner that could damage, disable, overburden, or impair any aspect of any of the services, or that could interfere with any other party’s use and enjoyment of any of our services.

If we believe that unauthorized or improper use is being made of any service, we may, without notice, take such action as it, in our sole discretion, deems appropriate, including blocking messages from a particular internet domain, mail server or IP address. We may immediately terminate any account on any service which we determine, in our sole discretion, is transmitting or is otherwise connected with any email that violates this policy.

Nothing in this policy is intended to grant any right to transmit or send email to, or through, our website and/or services. Failure to enforce this policy in every instance does not amount to a waiver of our rights.

Unauthorized use of any of our services in connection with the transmission of unsolicited email, including the transmission of email in violation of this policy, may result in civil, criminal, or administrative penalties against the sender and those assisting the sender.

Questions, comments, or concerns

If you have questions or comments about this privacy policy, or if you are concerned that we have not followed the principles set forth in this privacy policy, please send an email to us at privacy@smilingtours.gr or write us at:
Smiling Tours IKE, Handakos 26 Kounavoi, Heraklion, Crete, Greece
We are receptive to your comments or questions.

You may also contact as at any time to:
– Request access to information that Smiling Tours IKE. has about you
– Correct any information that Smiling Tours IKE. has about you
– Delete information that Smiling Tours IKE. has about you

If you have any additional questions about Smiling Tours IKE.’s collection and storage of data, please contact us at: privacy@smilingtours.gr